146년 이상의 강력한 유산을 기반으로 우리는 새롭게 삶을 상상하고 개선하는 방법을 매일 선도하고 있습니다. 헨켈은 현재와 다음 세대를 위한 혁신적이고 지속 가능한 브랜드와 테크놀러지, 그리고 전 세계에 있는 팀과 함께하고 있습니다. 헨켈은 산업 및 소비자 산업 모두에서 선도적인 위치를 차지하고 있습니다. 헨켈의 포트폴리오에는 잘 알려진 대로 헤어 케어 제품, 세탁 세제, 섬유 유연제, 접착제, 실란트 및 기능성 코팅제가 있습니다.
Customer Service Front Office Representative
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Customer Service Front Office Representative
Apply for this role
About this position
What you´ll do
- Being the first point of contact to handle and resolve inquiries coming from customer and sales team for Adhesive Technologies Business Unit
- Reporting to the customer service team leader in the Supply Chain organization
- Ensuring an effective and successful first time communication with the customer
- Assuming responsibility for the customer interaction, monitoring of cases managed in Support Office
- Providing efficient and structured service to our customers and sales team by handling their requests, complaints and coordinating a final response
- Participating in regular customer meetings (e.g. quarterly meetings to review KPIs and metrics)
- Assuming responsibility to effectively use the ticketing system to register all cases
- Taking part in Customer Services projects that will contribute to improved service levels, business growth, increased efficiencies and consequently reduced costs
- Ensuring successful execution of daily operations cycle and order controlling
- Making sure that the products and customers meet correctly
- Synergic work with Supply Chain & Logistics Departments
What makes you a good fit
- University degree in Business Administration or related departments
- Up to 3 years of experience in Customer Services preferably within international organizations
- SAP & Order Management knowledge is a plus
- Efficiency in English both spoken and written
- Good command of MS Office applications knowledge
- Good at problem solving, planning and offering proactive approach
- Able to operate in a cross-cultural and complex matrix environment with support of strong interpersonal communication skills
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid and work from anywhere policies
- Diverse national and international growth opportunities
- Globally wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children
- Performance bonus / Incentives
- Parental leave above regulatory requirement and industry standard
- Company transport or Company car
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
JOB ID: 24073909
Job Locations: Turkey, Istanbul, Ümraniye
Contact information for application-related questions: recruitment-hr@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
Henkel 소개
자주 묻는 질문
여러 포지션에 관심이 있습니다. 동시에 여러 포지션에 지원할 수 있습니까?
네, 온라인 지원 시스템에서 프로필을 작성하기만 하면 됩니다. 프로필을 작성하면 여러 포지션에 지원할 수 있습니다.
채용 공고가 영어로 작성되어 있는데 지원서도 영어로 작성해야 합니까?
네, 영어로 부탁드립니다. 헨켈은 국제적인 회사이기 때문에 전 세계의 동료들과 함께 일하게 될 것이고 영어는 헨켈의 공식 언어입니다. 일반적인 '규칙'은 지원서를 채용 공고와 동일한 언어로 작성하는 것입니다.
지원 결과에 대한 피드백을 받습니까?
헨켈의 모든 포지션은 고유하며 적합한 후보자를 찾는 것이 회사와 후보자 모두에게 중요합니다. 우리는 회사와 후보자가 서로 잘 맞는 확인하고 싶습니다. 우리는 전 채용 과정에서 후보자들에게 결과를 안내할 것입니다.
지원서와 관련하여 문의 사항이 있으면 어디로 연락해야 합니까?
채용팀이 지원서에 관한 모든 문의를 도와드릴 것입니다. 이 링크를 통해 채용팀에 문의하십시오.