Key Account Manager (Technical Sales)

What you'll do

• To execute and drive strategic growth initiatives for key customers in Singapore & Malaysia.
• Responsible for establishing strong partnerships with key accounts, capturing new accounts and sales through collaboration with regional teams.
• Recommends solution and perform technical visits (meeting, audits, trials, demonstrations, troubleshooting, etc.) for customers with documentation.
• Develop a strong sales pipeline and strategy for business growth with assigned accounts
• Manage all aspects of the customer relationship, including price negotiation and delivery
• Develop trusting relationships with a portfolio of major clients to ensure continuous growth
• Serve as the main communication between key customers and internal teams
• Troubleshoot any issues and problems (such quality, supply chain and logistic& warehouse) which are faced by customers and deal with complaints to maintain trust and develop customers' satisfaction
• Prepare regular reports of sales progress and forecasts to internal and external stakeholders using key account metrics
• Make recommendations to the management team on business development activity and on how the company can improve the marketability of its products in target markets
• Responsible for product recommendation, customized product applications, new product demonstration and troubleshooting for customers.
• Project management and coordination on technical aspects of product application. Is responsible to work closely with global team and align on key projects and business priorities
• Responsible to conduct product application and/or technical training for customers and internal team