Senior application engineer

What you'll do

• This role will be based in Shanghai.
  
• Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers.
  
• Consult customers on solutions generating value for their cases and perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers.
  
• Work with equipment supplier to provide solutions to enhance customer adhesive related processes.
  
• Leverage customer feedback to drive optimization in customer service and identify new business opportunities together with sales colleagues.
  
• Reports quality issues / customers claims to relevant parts of the organization.
  
• Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions.
  
• Identify opportunities to create customer value in remote settings by leveraging remote interaction tools.
  
• Do the laboratory work (incl. prioritization) for samples coming from customers or for new samples for new projects, and report technical results to customers.
  
• Responsible for  products application / technical training and coaching of field sales and customers.
  
• Responsible for directly communicating with sales, marketing, PD, Innovation, members of other application engineers or project team members.
  
• Promote internally SBU innovations and best learnings cross accounts.

• YOUR ROLE CAN OFFER YOU
  
  
• Satisfying customer with professional and strong technical expertise to set up or reinforce the cohesion and trust between customer and Henkel to secure current business and gain more opportunities in the future with team efforts and support.
  
• Technical innovation and breakthrough which can be leveraged to broad scopes which can enhance Henkel’s reputation in the industry and win more business opportunities.
  
• Diverse Career path can bring you broad career platform and future.