Head of Market Operations

What you'll do

Market SC, Customer service & Demand planning management

• Drive S&OP process maturity in the country
• Plan and implement the overall SC strategy
• Represent SC in market/local meetings & prepares SC figures
• Meetings with customers, aligning and steering main KPI, developing delivery structure
• Ensures communication flow between international SC and COM/ KAM (especially for projects), strong collaboration with Sales, Operations, and Customer Service teams
• WH/Logistics suppliers steering tenders support, control of execution, KPIs
• Negotiating contracts to reduce costs and achieve maximum efficiency
• Manage, coach and develop the team
• Stock management: monitor and steer inventory levels, management of slow movers; scrap; donation; annual stock taking
• Monthly reporting

Market Logistics

• Costs and performance steering: WH, picking, co-packing, customer deliveries.
• Customs clearance
• Certification process
• L11 provision, evaluation, monitoring

Local R&D representatives

• Labells
• Registrations
• Tests
• Regulatory committees (EBA, American Chamber of Commerce)

Co-packing steering

• Co-packing planning considering capacity constraints at co-packer
• Availability check of original articles and Henkel provided packaging
• Scheduling & Procurement of local packaging material provided to the co-packer (where applicable)
• Communication with co-packer (forecast, order management, specification management etc.)
• Interface to COM and central planner for co-packs
• Co-packing Masterdata & planning parameters
• Involved in co-packing briefing / catalogue (where already existing)
• Support with co-packing negotiations, be interface to purchasing